Returns & Exchanges
Polène offers a 15-day return window from the date of delivery for all items in their original, unused condition with all packaging intact. We strive to ensure your leather goods meet the highest standards of craftsmanship and offer a streamlined process for your convenience.
Initiate the Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the item in its original dust bag and protective box, ensuring all tags are attached and the product is securely packed to prevent damage during transit.
Affix the Label
Download and print the prepaid shipping label provided by our portal and securely attach it to the outside of your return parcel.
Drop Off and Refund
Hand over your package to the designated carrier; once our workshop verifies the condition of the item, your refund will be processed within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing